The McCarthy Group ‘s flagship Hino dealership, Hino Midrand, has been adjudged Hino South Africa’s Dealer of the Year for 2015. The award was presented at a gala event at the new Kyalami Grand Prix Circuit on February 26.
McCarthy Group ‘s flagship Hino dealership, Dealer of the Year for 2015
Hino Midrand has been part of the national Hino network for more than 25 years, but for much of this time it was a satellite dealership twinned with McCarthy’s big truck outlet in Selby, Johannesburg CBD. This combination won the Hino Dealer of the Year award in 2007.
The situation changed substantially for Hino Midrand at the end of 2013 when the operations moved into spacious, modern facilities.
Hino Midrand is headed up Hennie de Villiers, who is also the divisional managing director of McCarthy’s six Hino dealerships in South Africa. Hino Midrand came close to winning the top award for 2014 which was its first full year in operation and has now put the stamp on its further improved overall performance as dealer of the year.
A proud Hennie de Villiers was full of praise for his team at the impressive Midrand facility:
“Winning the Hino Dealer of the Year award requires exceptional teamwork, backed up by enthusiasm, dedication and the willingness to walk the extra mile to ensure customer satisfaction,” explained De Villiers.
Hino dealers are evaluated through an ongoing process throughout the year to determine the winner of this prestigious award. This includes regular submissions on sales, parts and service achievements as well as visits to the dealership by Hino SA representatives to check on aspects such as corporate identity standards.
Hino Midrand achieved 121% of its sales target in 2015 and recorded more than R8-million in part sales. However, the clincher was their performance in the combined Customer Experience (CE) section of the evaluation where the dealership recorded more than 96%. (This is the average score for CE evaluations in sales, parts and service and is independently surveyed).
The runner-up for the 2015 Hino Truck Dealer of the Year award was Hino Bloemfontein. This is another impressive, new Hino dealership facility although it has been a Hino dealer in the Unitrans Group for many years. It also came close to taking the laurels in 2014.
The current dealer principal is Erwin Stolze, who joined the Unitrans Group at Hino East Rand a few years ago and is proving a very successful senior executive in driving all aspects of the operations.
Hino Bloemfontein achieved both its truck and parts sales targets for 2015 while it had a combined Customer Experience score of almost 97%.
“We are very proud of the outstanding achievements by these two stars in the Hino dealer network in South Africa last year. In fact, the whole dealer network lifted its game considerably in 2015, driven by the international Hino Total Support programme which encourages building very close relationships with all our stakeholders,” concluded Ernie Trautmann, the vice president of Hino SA.